Terms of use

Who we are

BiteWise is run by Jay Walden, a sole trader in the UK. Contact: bitewise.admin.help@gmail.com.

What BiteWise is

A web app that plans meals for your household, writes your shopping list with estimated prices, and helps you track your progress. One subscription covers everyone in your household.

Free trial

Each new household gets 14 days free. No card is needed and nothing is charged unless you choose to subscribe.

Subscription and payment

• BiteWise costs £4.99 a month per household, including VAT where it applies.
• Payments are taken by Stripe. Your subscription renews automatically each month on the date you first subscribed, until you cancel.
• If a payment fails, Stripe will try again and we'll ask you to update your card. If it still can't be taken, your subscription ends.
• If the price ever changes, we'll tell you at least 30 days before your next payment, and you can cancel before it applies.

Cancelling and refunds

• You can cancel any time in the app: Profile → Subscription → Change card or cancel. No further payments are taken, and you keep BiteWise until the end of the month you've paid for.
• If you're not happy, email us within 14 days of your first payment and we'll refund it in full.
• After that, payments for months that have started aren't refunded, except where the law says otherwise. This doesn't affect your statutory rights.

Health and food

BiteWise is not medical or dietary advice. Plans are based on standard nutrition guidelines and the details you enter. If you have a medical condition, an eating disorder, are pregnant or breastfeeding, or are under 18, speak to your GP or a registered dietitian before changing your diet. BiteWise leaves out meals containing the allergens you tell it about, but it can't know every product's recipe — always check the label. Prices are estimates and may differ in store.

Your account

Keep your password to yourself. You're responsible for what's done in your account. We may suspend an account that's used to harm the service or other people.

Your data

See the privacy notice. You can ask for a copy of your data or for it to be deleted at any time.

Our responsibility

We work to keep BiteWise running and accurate, but we can't promise it will always be available or error-free. We're not liable for losses we couldn't reasonably have foreseen. Nothing here limits our liability where the law doesn't allow it to be limited.

Changes and law

We may update these terms; if a change matters to you, we'll tell you in the app first. These terms are governed by the law of England and Wales.